12 @ Las Palmas LLC  |  12atlaspalmas.com  |  Effective Date: May 27, 2026

This Privacy Policy describes how 12 @ Las Palmas LLC (“we,” “us,” or “our”) collects, uses, and protects information gathered through the website 12atlaspalmas.com (the “Site”). By using this Site, you agree to the practices described in this policy.

This Site is intended for informational purposes related to residential real estate. We are not a financial institution, and this policy governs only the information collected through this website.

  1. INFORMATION WE COLLECT

A. Information You Provide Directly

When you submit a contact form, request a private tour, or book an appointment through our Site, we may collect:

  • Full name
  • Email address
  • Phone number
  • Message content
  • Preferred appointment date and time

B. Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar tracking technologies, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring URL (how you arrived at the Site)
  • Date and time of your visit

C. Cookies and Tracking Technologies

We use cookies to improve your experience on our Site. Cookies are small text files stored on your device. You may disable cookies through your browser settings, though some features of the Site may not function properly if you do.

We use the following types of cookies:

  • Essential cookies: Required for basic site functionality
  • Analytics cookies: Used to understand how visitors interact with the Site (see Google Analytics below)
  • Marketing cookies: Used to support our CRM and lead management system (see Pointzers/GHL below)
  1. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To respond to your inquiries and schedule private tours
  • To send you information about The Twelve at Old Las Palmas that you have requested
  • To improve the content and performance of our Site
  • To analyze visitor behavior and Site usage through analytics tools
  • To manage our customer relationship and follow-up communications
  • To comply with legal obligations

 

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

  1. THIRD-PARTY SERVICES

Google Analytics

We use Google Analytics to collect anonymized data about how visitors use our Site. Google Analytics may use cookies to track usage patterns. The data collected is aggregated and does not personally identify you. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

For more information on how Google uses data, visit: policies.google.com/privacy.

Pointzers / GoHighLevel (GHL)

We use Pointzers, powered by GoHighLevel (GHL), as our customer relationship management (CRM) and appointment scheduling platform. When you submit a form or book a tour on our Site, your information is transmitted to and stored within this platform. Pointzers/GHL may use cookies to support form functionality and tracking.

GHL’s privacy practices are governed by their own privacy policy, available at gohighlevel.com.

  1. DATA RETENTION

We retain personal information you submit through our Site for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and tour inquiry records are retained for a minimum of two years. You may request deletion of your information at any time by contacting us (see Section 7).

  1. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to opt out of marketing communications at any time
  • California residents may have additional rights under the California Consumer Privacy Act (CCPA)

To exercise any of these rights, please contact us using the information in Section 7.

  1. SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

  1. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

12 @ Las Palmas LLC

Email: info@12atlaspalmas.com

Website: 12atlaspalmas.com

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

 

Last updated: May 27, 2026